Refund policy

Return & Refund Policy

At Balanced Man, we strive to ensure a seamless shopping experience for our customers. If you are not fully satisfied with your purchase, our return and refund policy is designed to make the process smooth and hassle-free.

1. Eligibility for Returns

• Items must be returned(Return - Exchange request to be raised from website) within 24 HOURS from the date of delivery.
• Products must be unused, unwashed, and in their original condition with all tags attached.
• Returns will only be accepted if the item is in its original packaging with proof of purchase (invoice or order confirmation email).

• Return Conditions: The returned product must meet the following conditions:

  The product has not been worn, washed, or tampered with in any way.

  The brand tags, original packaging, and any accompanying accessories must remain intact, undamaged, and unaltered.

  The product must not have been altered in any manner, unless such alteration is a result of a verified manufacturer defect.

  The product must not show any signs of foul odors, perfume, stains, scratches, tears, dents, or any other damage.

  A nominal logistics charges would be levied in case of returns

2. How to Initiate a Return

To request a return:

1. Raise a request on RETURN -EXCHANGE TAB ON WEBSITE , with ORDER ID & Phone number or Email us at help@balancedman.com with your order details, reason for return, and images (if applicable), 
2. Our team will review your request and approve eligible returns within 24- 48 hours.
3. Once approved, we will arrange a reverse pickup from your location (available in select cities) or ask you to self-ship the item.
4. Upon receiving and inspecting the returned item, we will process your exchange or refund.

3. Refund Policy

• Refunds will be issued only if the returned item passes quality checks.
• Refunds are processed within 7-10 business days from the date of approval.
• The refund will be credited back to the original payment method:
• Prepaid Orders: Refunded to the original payment source.
• Cash on Delivery (COD) Orders: Refunded as store credit or bank transfer (customer must provide account details).
• Shipping charges (if applicable) are non-refundable.

• Quality Assurance (QA) Inspection

  Inspection: All returned or exchanged items are subject to a Quality Assurance (QA) inspection to ensure they meet the return and exchange conditions outlined above.

   

  Rejection of Returns or Exchanges: Balanced Man reserves the right to reject any return or exchange request if the product does not meet the required conditions or fails the QA inspection.

4. Exchange Policy

• If you wish to exchange a product for a different size or color, please mention it in your return request.
• Exchanges are subject to stock availability &

  with a nominal logistics charges.

• If the requested product is unavailable, we will issue a refund or store credit.

5. Damaged or Defective Products

• If you receive a damaged or defective item, notify us within 24 hours of delivery with images.
  

6. Cancellations

• Orders can be cancelled within 24 hours of placement or before they are shipped.
• If the order has already been shipped, you must follow the return process.

7.Amendments to the Policy

Balanced Man reserves the right to amend or modify this Return & Exchange Policy at any time without prior notice. Any changes will be posted on our website and will apply to all orders placed after the date of the amendment.

 

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.

For any further assistance, please reach out to our customer support team at:

Company Name : URBANHYPE PROJECTS PRIVATE LIMITED

ADDRESS : Basement, C-110, Sector – 65, Noida, Gautam Budh Nager, Uttar Pradesh – 201301

Email id : help@balancedman.in

Phone No. : 8929173551

Thank you for shopping with Balanced Man!