Privacy policy

Privacy Policy

This Privacy Policy describes how Balancedman (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from balancedman.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details  including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
• Third parties that track interactions with our Site, emails, advertisements, and Services through online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for various business and commercial purposes, including:

• Providing Products and Services: To process payments, fulfill orders, send notifications about transactions, create and manage accounts, arrange for shipping, and facilitate returns and exchanges.
• Marketing and Advertising: To send marketing communications, show advertisements, and tailor the Services and advertising on our Site and other platforms.
• Security and Fraud Prevention: To detect, investigate, or take action regarding potential fraud, illegal activity, or malicious actions.
• Communicating with You and Service Improvement: To provide customer support, respond to inquiries, and enhance our Services.

Cookies

We use Cookies to power and improve our Site and Services, conduct analytics, and enhance user experiences. You can manage your Cookie preferences through your browser settings; however, blocking Cookies may affect your experience and the functionality of our Site.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

• With vendors and service providers who assist in IT management, payment processing, customer support, fulfilment, and shipping.
• With business and marketing partners to provide services and advertise to you.
• With affiliates within our corporate group.
• In business transactions, legal compliance, and security such as mergers, regulatory requirements, or protecting against fraud and security threats.

Third-Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided us with personal information, a parent or guardian may contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your personal information. However, no system is entirely secure, and we encourage you to take precautions with your personal data. Retention periods depend on legal and business requirements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Right to Access / Know: Request access to your personal information.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request corrections to inaccurate information.
• Right to Data Portability: Request a copy of your data.
• Right to Restriction / Objection: Restrict or object to processing.
• Right to Withdraw Consent: Withdraw previously given consent.
• Managing Communication Preferences: Opt out of promotional emails.

You can exercise these rights by contacting us at the details below.

Complaints

If you have concerns about our data practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, subject to appropriate safeguards as required by applicable laws.

Contact Us

For any questions or to exercise your rights, please contact us at:

Company Name : URBANHYPE PROJECTS PRIVATE LIMITED

ADDRESS : Basement, C-110, Sector – 65, Noida, Gautam Budh Nager, Uttar Pradesh – 201301

Email id : help@balancedman.in

Phone No. : 9953783366